Delete your PickYou account

• Sign in to PickYou.
• Open Account & data from any portal — rider, driver, taxi company or admin.
• Choose Delete my account, then type DELETE to confirm.
• For your safety, PickYou asks for a sign-in from the last 10 minutes before it proceeds.

Go to Account & data if you are already signed in.

Email privacy@pickyou.ca from the address on the account. PickYou verifies the request and completes the deletion within 30 days.

• Sign-in identity (email, password, Google link, sessions) — erased: Identity is not a business record.
• Saved accessibility preferences — erased: Released per ride only; nothing to retain.
• Live location points — erased: Operational only, never a history.
• Trusted-contact details — erased: Belongs to the person who left.
• PickYou roles and portal links — erased: Access ends with the account.
• Rider record (name, email, phone) — anonymized: The record is referenced by rides; the person is not.
• Driver record (name, email, phone) — anonymized: Licence and permit facts stay for regulators; contact detail does not.
• Rides and PickYou Trip IDs — retained: Immutable dispatch and accounting records.
• Fares, fees and settlement — retained: Financial reconciliation and tax retention.
• Ride audit history — retained: Append-only; it can never be rewritten.
• Safety and security cases — retained: Investigations outlive an account.
• Admin action log — retained: Accountability for PickYou's own staff.
• Taxi company and vehicle records — retained: Company records, not personal data.

Deletion is immediate. Rides, fares, PickYou fees, safety cases and audit history are kept for about 7 years to meet tax, insurance and territorial transport requirements, and no longer identify you.

• A ride still in progress must finish or be cancelled.
• The last remaining PickYou admin must appoint another admin.
• The only account attached to an active taxi company must have a replacement contact attached.