PickYou support
Tell us what happened and we will route it to the right place. Support requests are opened from your signed-in account so we can match them to your ride without asking you to prove who you are over email.
In immediate danger
PickYou is not an emergency service and does not provide emergency response. If someone is in immediate danger, contact your local emergency services first. A PickYou safety report is for what happens afterwards.
What can we help with?
- Ride problem
- Driver or vehicle concernSafety reports are handled differently
- Cancellation
- Fare question
- Refund question
- Lost item
- Accessibility assistance
- Account or access problem
- Privacy request
- Account deletion
- Safety concernSafety reports are handled differently
- Something else
Safety reports are handled differently
A safety report does not sit in the ordinary support queue. It opens a safety case linked to your Trip ID and raises an alert for review.
How to reach a person
SUPPORT CHANNEL: NOT CONFIGURED. PickYou will not publish a phone number, inbox, address or response time until a real, staffed channel exists. Until then, open a request from your account and it is recorded with a reference you can quote.
Open a support request